Effective date and last updated: August 23, 2026

This Privacy Policy describes how MeccaChef, LLC, Glen Head, NY 11545, handles information when customers use MeccaChef.com or the MeccaChef service.

Information collected

We may collect names, email addresses, phone numbers, billing and delivery addresses, ZIP codes, order and subscription information, delivery access instructions, customer support communications, and website activity. Complete payment card numbers are processed by the payment provider rather than stored by MeccaChef.

Use and sharing

Information may be used to process subscriptions, confirm delivery eligibility, coordinate fulfillment, deliver orders, communicate with customers, provide support, prevent fraud, improve the service, and meet legal obligations. Limited information may be shared with payment, fulfillment, delivery, hosting, analytics, security, email, and other service providers only as reasonably necessary to perform services for MeccaChef.

Phone and text communications

Order phone numbers may be used for transactional delivery, payment, security, or support messages. Marketing texts require a separate optional consent and will include applicable message frequency, carrier charge, STOP, and HELP disclosures. Marketing text consent is not a condition of purchase.

Cookies and advertising technology

The website may use cookies, analytics tools, and advertising pixels to operate the site, understand traffic, improve performance, and measure advertising. Required notices and choices will be provided when applicable.

Security and retention

MeccaChef uses reasonable administrative, technical, and physical safeguards appropriate to the information maintained and retains information only as reasonably necessary for service, accounting, legal, security, dispute, and fraud prevention purposes.

Contact

hello@meccachef.com · MeccaChef, LLC · Glen Head, NY 11545

Effective date and last updated: August 23, 2026

These Terms govern use of MeccaChef.com and purchases from MeccaChef, LLC, Glen Head, NY 11545.

Service and price

MeccaChef offers a recurring weekly grocery box at $75 per week, plus applicable tax if any, with one scheduled weekly delivery included and no minimum commitment.

Charge and cutoff

Each order is charged and committed 7 days before its scheduled delivery date. The applicable next charge and delivery dates are shown before checkout.

Cancellation

Customers who subscribe online will be able to cancel online through a simple self service mechanism. Cancel before the applicable cutoff to avoid the next charge. A box already charged and committed before cancellation may still be delivered, while later renewals stop.

Allergies

The launch service is not designed for customers with severe or life threatening food allergies. Delivery notes are for building access and delivery instructions and should not be used to communicate dietary or allergy requirements.

Substitutions

Brands, sizes, or comparable grocery items may change with availability. Halal status is not a substitutable attribute for any item represented by MeccaChef as halal.

Assignment

MeccaChef may assign these Terms or transfer service responsibilities in connection with a reorganization, sale, financing, change of fulfillment provider, or transfer of all or part of the business, subject to applicable law.

Law and liability

These Terms are governed by New York law. To the maximum extent permitted by law, MeccaChef disclaims implied warranties that may lawfully be disclaimed and excludes indirect, incidental, special, exemplary, or consequential damages. Nothing limits rights or liabilities that cannot legally be waived.

Effective date and last updated: August 23, 2026

The MeccaChef Weekly Box has no minimum commitment and renews weekly until canceled.

Billing

The Weekly Box is $75 per week, plus applicable tax if any. Each order is charged and committed 7 days before delivery.

Online cancellation

Online customers will have a simple self service cancellation method that does not require a phone call. Email support remains available but will not be the only cancellation method.

Failed payments

If a payment fails, the payment provider may retry up to three additional times over approximately seven days and may send notices. Fulfillment can be paused if payment cannot be completed.

Material changes

Price increases and other material subscription changes will be communicated within the notice period required by applicable law before they take effect.

Holiday weeks and moves

Customers will not be charged for a delivery week MeccaChef elects not to provide. If a delivery address moves outside the supported area, future deliveries may be paused or canceled.

Manage subscription

Effective date and last updated: August 23, 2026

Delivery is limited to supported residential ZIP codes and active routes. One scheduled weekly delivery is included. A second delivery, when operationally available, is currently $15 and is disclosed before confirmation.

Flagged addresses

Some covered ZIP codes require address or access confirmation before checkout. The customer will not be sent into paid checkout until route access is confirmed.

Perishable packing and retrieval

Perishable items are packed with gel packs. Customers should retrieve and refrigerate or freeze perishables promptly. Under 90°F, the maximum unrefrigerated time is 2 hours. Above 90°F, the maximum is 1 hour.

Unattended delivery

If a customer authorizes an unattended delivery, groceries should be retrieved promptly and stored safely. Perishable items should not remain unrefrigerated for more than 2 hours when temperatures are below 90°F, or more than 1 hour when temperatures exceed 90°F.

Substitution rule

Halal status is not a substitutable product attribute. If an item is represented as halal, a substitute must have halal status that can be affirmatively verified using the applicable certification or sourcing basis. If an appropriate halal substitute cannot be verified, the item is omitted and credited or refunded.

Effective date and last updated: August 23, 2026

Perishable issues

Report missing, materially damaged, spoiled on delivery, incorrect, or temperature affected perishable items within 48 hours of delivery.

Shelf stable issues

Report missing, materially damaged, or incorrect shelf stable items within 7 days.

Documentation

MeccaChef may request a photo or package label where reasonably useful. A photo is not an absolute condition when an issue can otherwise be verified.

Resolution and timing

Possible resolutions include an item refund, credit, replacement, or another reasonable resolution. Approved refunds are generally initiated to the original payment method within 5 business days, with additional bank processing time possible.

Orders after cutoff

A box already charged and committed at cutoff is generally not refundable solely because the customer no longer wants it. Legitimate quality, delivery, missing item, or fulfillment claims remain covered.

Last updated: August 23, 2026

MeccaChef separates facility certification, supplier certification, and product level verification so customers can understand what each certification actually covers.

Packing facility

Documentation provided for the packing facility identifies American Halal Foundation, reference HPFR 7395 CH. This facility certification is presented separately from product and supplier certification.

Protein suppliers

Supplier and product certification information is maintained separately from the packing facility certification and is not treated as interchangeable.

Processed groceries

Processed foods represented as halal are evaluated with attention to ingredients such as gelatin, rennet, enzymes, flavorings, emulsifiers, and other animal derived inputs where relevant.

Substitutions

Halal status is not substitutable. If a halal represented replacement cannot be affirmatively verified on the applicable basis, it is omitted and credited or refunded.

New York filings

Private certification and applicable government registration or disclosure requirements are separate matters.

Last updated: August 23, 2026

MeccaChef uses WCAG 2.2 Level AA as a design target for the public website. This statement is not intended to claim that every page or third party integration is perfectly conformant at all times.

Design practices

The site is being built with keyboard access, visible focus states, semantic headings, labeled forms, meaningful image alternatives, readable contrast, understandable errors, and reduced motion support.

Feedback and assistance

If you encounter difficulty using the site, email hello@meccachef.com. We will make reasonable efforts to provide the information or service through an alternative method while the accessibility issue is addressed.